NATIONAL CENTRE FOR QUALITY MANAGEMENT AJMER CENTRE (RAJASTHAN, INDIA)

"Quality begins at the top.... Quality is to be built bit-by-bit and institutionalized."

- Girdhar J. Gyani, Secretary General, Quality Council of India. [CREST, July-September 2005]

"Quality in a product or Service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality."

- Peter Drucker

"It's a buyer's market and it's global. This means that the customer wins. Organizations will succeed if they have leadership with a fundamental understanding that the total customer ownership experience must be integrated into the product or service realization process. Those organizations that fail to grasp this concept will struggle."

-Joseph R. Bransky, ISO/TS 16949 IATF Representative, General Motors Corp. [Quality Digest, October 2005]

"ISO 9001 has provided a stable platform for organizations to develop a quality system and sustain it over time. Most other basic systems haven't had that staying power."

- John E. (Jock) West, Chairman,
U.S.TAGtolSO/TC-176
[Quality Digest, October 2005]

"Credibility in certification has become point of concern in all parts of the globe and more so in developing economies."

- Article 'Credibility in QMS Certification' [CREST, July-September 2005]

"International Standards play a strategic role in addressing challenges in global competition, trade, health and security threats. One key strategy for enterprises to gain a competitive advantage is the adoption of internationally harmonized standards."

- Mr. Lim Hng Kiang Singapore's Minister for Trade and Industry

"Even in organizations where quality is supposedly driven deep into the culture, there is sense that quality is the responsibility of the quality department. That's not right. If there's a problem with a product or service, the CEO shouldn't hammer the quality department. He should look at the design, the delivery, the entire method of delivering that item to the customer. That's where the problem will be."

- Subir Chowdhury, President and CEO, ASI Consulting Group [Quality Digest, October 2005]

"The main thing organizations can do improve their own quality is to move their quality efforts from a tactical perspective to a strategic opportunity. It has to be part of the mission of the organization."

- Baldrige Booster, Director, Baldrige National Quality Program [Quality Digest, October 2005]